General Terms and Conditions


Website publisher : Thigre Company
Phone : +33756969505

Publisher status

Legal status : SAS
SIRET N° : 94820679200012
Registration Number : 948 206 792 RCS PARIS
Address : 25 rue de Ponthieu
Postal code : 75008
City : Paris, France
Email :
Phone : +33756969505

Terms and conditions of sale

The CreateBookAI website is the property of Thigre Company (hereinafter referred to as "THE SELLER") in its entirety, together with all related rights. Any reproduction, in whole or in part, is systematically subject to the authorization of its owner. However, hypertext links to the above-mentioned sites are authorized without specific request.

1. Acceptance of conditions

The customer acknowledges having read, at the time of placing the order, the special conditions of sale set out on this page and expressly declares accepting them without reservation. These general terms and conditions of sale govern the contractual relationship between the SELLER and the customer, and are accepted unreservedly by both parties. These general terms and conditions of sale shall prevail over any other terms and conditions appearing in any other document, unless expressly waived in advance in writing.

2. Products

The photographs and/or drawings illustrating the products (books or software), do not enter into the contractual field, except specific mention on the product sheet. The SELLER may not be held liable for any errors that may appear. The customer has the right to modify, reproduce, copy, give away, resell or offer for commercial purposes the products purchased on this site.

3. Order

Automatic recording systems are considered as proof of the nature, content and date of the order. THE SELLER confirms acceptance of the order to the customer at the e-mail address provided. The sale will only be concluded once the order has been confirmed. THE SELLER reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. The information provided by the buyer when placing an order is binding on the buyer: in the event of an error in the recipient's contact details, the seller cannot be held responsible for the impossibility of delivering the product.

4. Delivery

After confirmation of the order, THE SELLER undertakes to deliver all the references ordered by the purchaser by providing a DOWNLOAD LINK or access to a private member's area, within a maximum of 48 working hours from the e-mail confirming receipt of the order, excluding weekends and public holidays.

All products offered by THE SELLER to its customers are delivered as downloads unless otherwise stipulated ON the order form. It is possible to study the possibility of sending a copy of the product purchased by post, but this in no way constitutes a contractual obligation on the part of THE SELLER. In the event of delivery by post, an additional charge will be made for postage and packaging (printing and/or engraving and packaging) corresponding to 10% of the advertised selling price (please contact us for conditions).

For physical deliveries outside mainland France, the customer undertakes to pay all taxes due on the import of products, customs duty, value-added tax and any other taxes due under the laws of the country in which the order is received. All orders placed with the SELLER are intended for the personal use of customers. Customers or recipients of products shall refrain from any partial or total resale of the products, as well as the resale of copies. THE SELLER declines all legal liability in the event of failure by the customer to pay taxes. In the case of physical delivery, any delays due to postal delays do not entitle the purchaser to claim damages. The customer must take particular care to read the instructions and precautions for use provided. In the event of apparent defects, the purchaser benefits from the right of return under the conditions set out in this document. War, riot, fire, strikes, accidents and the impossibility of being supplied are considered as cases of force majeure discharging the seller from his obligation to deliver. Goods always travel at the recipient's risk. Always check your parcel on arrival. You have 48 hours to make any reservations with the carrier in the event of shortage or damage.

5. Refund

The customer has a period of time in which to form an opinion of the product ordered, at the end of which he may request a refund by e-mail sent to this address: This period is 7 clear days (from the date of receipt of the items), unless otherwise stated on the sales page (longer period, but never less than 7 days). In the event of an exchange or refund of an order received by post, the customer must return the item(s) in their original packaging, undamaged, together with any accessories, instructions and documentation (unless otherwise stated on the sales page) to the following address:

SAS Thigre Company
25 rue de Ponthieu, 75008 Paris

In the case of a refund request for a product received by download, the customer must state in the e-mail that he/she undertakes on his/her honour to delete the product from his/her computer, as well as from all media on which he/she may have made backup copies (CD-Rom, floppy disk, USB key, external hard disk, Internet storage space), unless explicitly stated otherwise on the sales page.

If the right of refund is exercised, THE SELLER is obliged to reimburse the sums paid by the customer, free of charge, with the exception of the cost of returning the goods. Reimbursement is due within a maximum of 15 days.

6. Pricing

The price is expressed in USD or euros, depending on the country you are in. If there are additional shipping costs -not including the special provisions set out in paragraph 5-, these must be indicated at the time of payment. The price indicated in the order confirmation is the final price, inclusive of all taxes and including VAT for France and EEC countries. This price includes the price of the products, handling, packaging and storage costs, transport and commissioning costs.

7. Payment

The price invoiced to the customer is the price indicated on the order confirmation sent by THE SELLER. The price of the products is payable in cash on the day the order is placed. Payment is made by credit card bearing the CB symbol. The server used by THE SELLER to process credit cards is STRIPE. The order validated by the customer will only be considered effective once the relevant bank payment centers have given their approval. In the event of refusal by the said centers, the order will be automatically cancelled and the customer will be informed by e-mail.

Furthermore, whatever the method of payment, THE SELLER reserves the right to refuse any order from a customer with whom there is a dispute.

8. Disputes

This contract is governed by French law. THE SELLER cannot be held responsible for damages of any kind, whether material, immaterial or physical, which may result from the malfunction or misuse of the products sold. The same applies to any product modifications resulting from manufacturers. The SELLER's liability shall in any event be limited to the amount of the order, and shall not be held liable for simple errors or omissions which may have occurred despite all the precautions taken in the presentation of the products. In the event of difficulties in the application of the present contract, the purchaser has the possibility, before any legal action, to seek an amicable solution notably with the help of a professional association of the branch, an association of consumers or any other council of his choice. Please note that seeking an amicable solution does not interrupt the "short period" of the legal warranty, nor the duration of the contractual warranty. As a general rule, and subject to the discretion of the courts, compliance with the provisions of this contract relating to the contractual warranty assumes that the buyer honors his financial commitments to the seller. Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in those who take the trouble to explain their situation. In the event of a dispute, the customer will first contact the company to obtain an amicable solution.

9. Warranty

In all cases, the SELLER may not be held responsible for compliance with regulatory and legislative provisions in force in the country of receipt. The SELLER's liability is systematically limited to the value of the product in question, at its date of sale, and without any possibility of recourse against the brand or company producing the product. In any case, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code). Provided the buyer can prove the hidden defect, the seller is legally bound to repair all the consequences (art.1641 et seq. of the French Civil Code); if the buyer goes to court, he must do so within a "short period" from the discovery of the hidden defect (art.1648 of the French Civil Code).

10. Legal information

The personal information collected for the purposes of distance selling is compulsory, as this information is essential for the processing and delivery of orders, and the preparation of invoices and warranty contracts. Failure to provide this information will result in the order not being validated. In accordance with the French Data Protection Act (Loi Informatique et Libertés), the processing of nominative customer data has been declared to the French Data Protection Authority (Commission Nationale de l'Informatique et des Libertés - CNIL). The customer has the right to access, modify, rectify and delete data concerning him/her (article 34 of the law of January 6, 1978), which he/she may exercise by contacting the SELLER. In addition, THE SELLER undertakes not to communicate, either free of charge or in exchange for payment, its customers' contact details to third parties.